abstract: The Canadian Transportation Agency (Agency) created this guide to help air, rail and
ferry terminal operators implement the provisions of the Code of Practice: Passenger
Terminal Accessibility (Terminal Code) to make their operations more accessible for
persons with disabilities. The guide provides references to resources that can be used
to help terminal operators find ways to become more accessible. "Best
Practices" are also included to highlight examples of various organizations or
businesses that provide excellent accessibility features or services for persons with
disabilities, or effective practices. In addition, tips are also provided to assist
terminal operators in implementing the provisions of the Terminal Code.
